Title : Increase Company Profit with the CS Platform
link : Increase Company Profit with the CS Platform
Increase Company Profit with the CS Platform
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Customer care service or customer service is a service that must be in one company, especially companies engaged in the e-commerce industry. The more advanced e-commerce industry today has grown a variety of new developments in the realm of online businesses such as the presence of a social consumer care platform called a site-based application for increasing the capacity of customer care or customer service. The platform is seen to be able to increase CS capacity where its role is very important for each company in the frontline.
The longer the CS function has the greater function because not only is not just one service for complaints and questions, CS can also be a service related to loyal customers to submit offers and promos of one service or product by way of soft selling. This has been applied by several companies through telesales or telemarketing. The existence of this social consumer care platform, of course every CS admin or telesales will be able to increase their capacity in connecting and communicating with loyal customers to connect the closeness between brands and consumers, which in turn can be a great opportunity for companies to attract loyal customers around - the amount and keep the old loyal customers from turning away.
This platform has many features that can maximize the capacity of the customer service. Some of them have a great feature where every CS stream owned by each company can be collected in the same dashboard. It means that the CS admin or telesales do not need to open one-on-one streams - streams like Facebook, Twitter, e-mail, SMS, VoIP and others because they can be opened only on a dashboard. That way, services provided to loyal customers can become much faster and easier with a great ticketing system so that all complaints or questions that can be neatly arranged.
For you who are currently looking for the best customer service or customer care platform, you can choose the best service from Sociomile. This platform has various features that can facilitate and maximize the capacity of customer services as we have described above. Not only multi-channel management features, Sociomile also has a multi agent feature where a dashboard that stores multiple streams of your customer service can be opened by more than one agent. That's why this application is needed for better loyal customer service. For those of you who are interested in using this service, you can directly connect to the site www.Sociomile.com where later you can also choose directly several options for package offers that you can match yourself with the company's needs.
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